Streamline Dorm Maintenance with
DormHearth's
Student Housing
Ticketing System

The Hidden Cost of Inefficient Maintenance

Universities and housing providers often manage maintenance with paper slips, phone calls, or scattered email chains. This leads to delayed responses, lost requests, and frustrated students. Staff waste time on manual follow-ups, while administrators lack visibility into performance. Without a centralized system, housing teams struggle to meet expectations, and declining student satisfaction scores put pressure on leadership.

A Centralized Ticketing Platform

Dorm Hearth integrates maintenance management directly into the housing platform. Students submit requests digitally, staff receive automatic assignments, and administrators monitor performance in real time. With built-in reporting and automated notifications, Dorm Hearth makes maintenance faster, more transparent, and measurable — improving both operational efficiency and the student residential experience.

What DormHearth's Maintenance & Ticketing System Delivers

• Student Self-Service Portal
  Residents submit maintenance requests 24/7 from desktop or mobile. Requests include issue type, urgency, photos, and location, ensuring staff have all the details upfront.
• Automated Routing & Escalation
  Requests are automatically routed to the correct staff or department based on building, category, or workload. High-priority requests can escalate automatically if not acknowledged within defined SLA windows.
• Technician Dashboard
  Housing staff and contractors access a centralized dashboard to view all open, in-progress, and completed work orders. Workload balancing helps assign resources efficiently.
• Mobile Work Orders
  Staff can update ticket status, add notes, and close requests directly from a mobile device while on-site, keeping records current in real time.
• Resident Updates & Notifications
  Automated email, SMS, or in-app notifications keep students informed when requests are acknowledged, assigned, and resolved — reducing uncertainty and duplicate inquiries.
• SLA & Priority Management
  Administrators can define service-level agreements (SLAs) and priority levels, then track performance against those standards to ensure accountability.
• Analytics & Reporting
  Generate real-time reports on average resolution times, staff productivity, recurring issues, and resource allocation. Data can be exported for leadership or compliance reporting.

Why Universities Rely on DormHearth for Maintenance

• For Administrators:
  1. Access audit-ready performance data for compliance, accreditation, and RFP responses.
  2. Demonstrate measurable improvements in student satisfaction tied to maintenance response times.
  3. Identify recurring infrastructure issues (plumbing, HVAC, electrical) to guide budget and capital planning.
  4. Track SLA compliance and monitor vendor performance for outsourced services.
• For Housing Staff & Technicians:
  1. Eliminate paperwork and scattered communication with a centralized ticketing hub.
  2. Work smarter with automated routing and mobile updates instead of manual coordination.
  3. Balance workloads efficiently to reduce staff burnout.
  4. Keep residents informed automatically, reducing inbound calls and emails.
• For Students:
  1. Submit requests easily anytime, anywhere.
  2. Get real-time visibility into ticket progress and resolution.
  3. Enjoy faster turnaround on repairs, creating a safer and more comfortable living space.
  4. Gain trust in housing staff responsiveness, boosting overall student satisfaction scores.